FREQUENTLY ASKED QUESTIONS
Shipping AND RETURNS
Shipping times will vary depending on your location but ideally it should take 5-7 business days to arrive.
We will ship your items to you. We focus on patient care first and foremost in our clinic. If you are in need of physical therapy please call us to get scheduled but if you need help with an order please contact us through our website and we will be more than happy to assist you.
patient care
We have a lovely staff that will be happy to help you to get started with Physical Therapy.
You can start by call our clinic and they can help you to start the process. Often times a referral is needed so you may need to contact your family doctor or specialist first.
We accept a variety of insurances. The list is as follows:
Ambetter
Blue Cross Blue Shield
Health Advantage
Medicare
Medicaid (must be under the age of 21)
Qual Choice
Tricare
UMR
United Healthcare
For you first appointment, we ask that you arrive 10 minutes prior to your scheduled time to complete the necessary paperwork for our clinic and your insurance company.
The first appointment will be slightly longer so that our therapist can properly evaluate you and form a plan for your treatment. This process will likely take at least an hour.
For the remainder of your care each appointment will take anywhere from 45 minutes to an hour depending on your specific care plan.